Shipping Policy

Last updated: September 9, 2026

Rose Lion is committed to providing clear and reliable shipping information. Please review this policy before completing your purchase.

Free U.S. Shipping

Rose Lion offers free standard shipping on orders delivered to eligible addresses within the United States.

International shipping charges, when available, are calculated and displayed during checkout before payment is completed.

Made-to-Order Products

Many Rose Lion products are created especially for you after your order is placed. Because these products are made to order, they require production and fulfillment time before being shipped.

The total delivery time includes:

• Production and fulfillment time

• Carrier transit time

Estimated delivery dates are estimates and are not guaranteed.

Order Processing

After your payment is successfully completed, your order is submitted for processing.

Orders may enter production shortly after being placed. Because of this, changes and cancellations cannot always be guaranteed.

If you notice an error in your order or shipping address, contact us immediately at:

rl@roselion.store

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping-confirmation email containing available tracking information.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Multiple Shipments

Products may be fulfilled from different facilities. When this happens, items from the same order may arrive separately and may have different tracking numbers or delivery dates.

Receiving one package does not necessarily mean that the remainder of your order has been lost or canceled.

Delivery Delays

Delivery times may be affected by circumstances outside Rose Lion’s control, including:

• Carrier delays

• Severe weather

• Holidays

• High order volume

• Customs processing

• Incorrect or incomplete shipping information

• Service interruptions

• Events affecting production or transportation

Rose Lion cannot guarantee a specific arrival date or accept responsibility for delays caused by shipping carriers, customs agencies, severe weather, or other circumstances beyond our reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP or postal code

• Country

• Email address

If an order is returned because the address was incorrect, incomplete, or undeliverable, additional shipping costs may be required before the package can be shipped again.

Once an order has shipped, the delivery address generally cannot be changed.

Lost Packages

If your package appears to be lost in transit, please contact Rose Lion within 30 days of the estimated delivery date.

Email:

rl@roselion.store

Please include your order number and any available tracking information. We will review the shipment and assist with an eligible replacement or refund when the claim qualifies.

Carrier delays do not automatically mean that a package is lost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery area

• Ask household members, neighbors, or building staff

• Confirm that the shipping address was entered correctly

• Contact the shipping carrier for additional delivery information

Please contact Rose Lion if the package still cannot be located. We will review the available information and help determine the appropriate next step. A replacement or refund is not guaranteed when carrier tracking confirms delivery.

Damaged Packages or Products

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of receiving it.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the entire affected item

• Photographs of the packaging, when applicable

Do not mail an item back unless Rose Lion first provides return instructions.

For complete eligibility information, please review our Returns & Refunds Policy.

International Orders, Customs, and Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country.

Unless specifically collected during checkout, these charges are the customer’s responsibility and are not controlled or collected by Rose Lion.

Customs processing may delay international deliveries.

Digital Products

Digital products, including downloadable PDF ebooks, are not physically shipped.

After successful payment, customers receive an email containing the available download link. Customers are responsible for entering a valid email address during checkout.

Contact Rose Lion

For shipping, tracking, delivery, or order questions, contact:

Rose Lion
Email: rl@roselion.store
Website: roselion.store

Please include your order number whenever possible so we can assist you promptly.