Returns & Refunds

All Rose Lion products are created especially for you and made to order. Because of this, we do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or buyer’s remorse.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving it. Include your order number, a description of the problem, and clear photographs showing the item and any damaged packaging.

Once the issue is reviewed and approved, we will provide a replacement or refund at no additional cost. You generally will not need to return the damaged, defective, or misprinted item unless we specifically instruct you to do so.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will review the tracking information and assist you with a replacement or refund when the claim qualifies.

Wrong Size, Color, or Change of Mind

We cannot provide returns, exchanges, or refunds when a customer orders the wrong size or color or changes their mind. Please review all product descriptions, color selections, and size guides carefully before placing your order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may be required to send it again.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, changes and cancellations are not guaranteed. Please contact us immediately if you notice an error in your order. Once production has started, the order cannot be changed or canceled.

Important Return Instructions

Please do not mail any product to Rose Lion, Printful, or another address without contacting us and receiving instructions first. Unauthorized returns may not be accepted or refunded.

Approved Refunds

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider or financial institution.

Contact Us

For questions or assistance with an order, email us at rl@roselion.store. Please include your order number so we can assist you promptly.

This policy does not limit any consumer rights required by applicable law.

Rose Lion: "Where Faith Meets Strength and Grace."

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Please email rl@roselion.store before sending anything back.